Privacy Policy

1. General Provisions

This Privacy Policy governs the collection, use, storage, and protection of information that a user provides or generates while using TopSocial.net, including the website, checkout, order status tools, support forms, and related service features.

By using the Service, the user confirms acceptance of this Privacy Policy. If the user does not agree with this Privacy Policy, the user must stop using the Service.

2. Information We Collect

The Service may collect the following types of data:

• Account and order identifiers: public profile links, post links, video links, channel links, usernames, nicknames, IDs, order IDs, selected services, quantities, prices, and order status.
• Contact information: email address and support messages provided by the user for order updates, payment support, or customer assistance.
• Technical information: IP address, browser data, device information, operating system, timestamps, pages visited, security logs, and other technical data required to operate and protect the Service.
• Interaction history: checkout steps, order history, payment status, support requests, and other interactions with the Service.

The Service does not require users to provide passport data, identity documents, photographs, social media passwords, login codes, two-factor authentication codes, private keys, full card numbers, or banking passwords.

3. How We Use Information

We may use collected information only for purposes related to operating and improving the Service, including:

• Providing website functionality, checkout, order processing, and order status features.
• Communicating with users, including notifications, support, and payment/order assistance.
• Forwarding paid orders to fulfillment providers when required to deliver the selected digital service.
• Processing payments, confirming payment status, and handling refunds or disputes where applicable.
• Analyzing and improving the reliability, security, and quality of the Service.
• Preventing fraud, abuse, spam, unauthorized API use, or other misuse of the Service.

4. Sharing Information with Third Parties

We do not sell user data. We may share the minimum information necessary with third parties only in the following cases:

• When required by applicable law, court order, government request, or legal process.
• When necessary to fulfill obligations to the user, including payment processing through Platega or NOWPayments and order fulfillment through service providers.
• When the user has given consent.
• When necessary to protect the Service, users, payment providers, hosting providers, or third parties from fraud, abuse, or security risks.

5. Storage and Protection of Data

Data is stored only for as long as reasonably necessary to achieve the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, legal compliance, payment verification, fraud prevention, and dispute resolution.

We take reasonable technical and organizational measures to protect user data, including HTTPS, restricted backend access, server-side secrets, and payment provider callbacks. However, no method of data transmission or storage over the internet can be guaranteed to be absolutely secure.

6. User Responsibility and Risk

The user understands and agrees that transmitting information over the internet always involves risk. The user is responsible for providing correct public links and for avoiding the transfer of unnecessary sensitive information.

The Administration is not responsible for loss, theft, disclosure, or unauthorized access to data if such event occurs due to the actions of third parties, the user's own actions, public availability of the provided link, or circumstances outside the reasonable control of the Service.

7. Cookies and Local Storage

The Service may use cookies, local storage, and similar technologies to remember preferences, keep checkout information during the session, protect forms, improve reliability, and analyze website use. Browser settings may allow the user to block or delete cookies, but some features may not work correctly.

8. International Processing

Because our hosting, payment, support, and fulfillment providers may operate in different countries, user information may be processed outside the user's country of residence. We use providers that are expected to apply appropriate safeguards where required.

9. User Rights

Depending on the user's location, the user may have rights to request access, correction, deletion, restriction, objection, or a copy of certain personal data. To make a request, contact us at [email protected].

10. Changes to This Policy

We may change this Privacy Policy at any time without prior notice. The current version is published on this page. Continued use of the Service after changes are published means that the user accepts the updated Privacy Policy.

11. Contact

For privacy questions or data requests, contact us at [email protected].